Refund and Returns Policy

In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it, in original packaging and undamaged or used in any way.

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during your purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

Sale items may only be returned if they are faulty.

Items are returned at your own cost unless faulty.

Items can be returned to:

Heathfield Crafts

4 Station Approach

Heathfield

East Sussex

TN21 8LG